A hotel operator's visa and labour files on a 12-month PRO retainer
A Dubai hotel operator and a sister contracting company were put on one 12-month PRO retainer from August 2025. Between 20 April and 3 September 2026 the hotel's nine employee transactions were delivered, and on 14 October 2026 we rebuilt the document-expiry register by checking each file against the document itself.
The challenge
A hotel keeps a team on mainland residence visas, Emirates IDs and MOHRE labour cards, and every document has its own expiry. Missed dates cost money: a renewal that began after the employee's labour card had expired in May 2026 attracted a labour fine.
The hard PRO cases were all present: a new-visa application rejected three times before approval, a new visa that needed a degree equivalency, and a renewal whose passport scan was rejected twice.
Records drift. The compliance database for the two entities had last been synced on 25 July 2026, and the establishment lists held in the shared folders were six months old.
What we did
The hotel and a sister contracting company were placed on one 12-month PRO retainer, August 2025 to July 2026, with a fixed monthly invoice for each entity. All 24 invoices for the term were issued, each carrying an “n/12” counter in its line item. Current pricing is on our pricing page.
Between 20 April and 3 September 2026 the hotel's transactions delivered were: four new visas, three renewals with new Emirates IDs, one MOHRE contract and one cancellation.
On 14 October 2026 we read every current file in each employee folder at both entities and checked the expiry date in each file title against the document. All matched, apart from two typos. Renewed documents were written back to the compliance database.
The register is split into what is due in 30 days, what is due in 31 to 120 days, what has already expired, and gaps in our own records. It also records that every hotel work permit expires two to seven weeks before its visa, so each renewal cycle starts from the labour-card date, not the visa date.
Results
12 months
Retainer term (Aug 2025 – Jul 2026)
24
Monthly invoices issued, numbered n/12 (both entities)
9
Hotel employee transactions delivered, 20 Apr – 3 Sep 2026
4
Work permits checked on the document, valid to 2028 (14 Oct 2026)
2 people, valid to Aug 2028 and Jul 2028
Renewed residence visas and Emirates IDs checked on the document
Services used in this engagement
All servicesFrom AED 729/month
PRO Services
Government liaison, document processing, and everything between you and Dubai's bureaucracy. We handle Amer, Tasheel, MOHRE, DET, and immigration — so you stay focused on your business.
Transparent itemised quote
Visa Processing
Employment visas, investor visas, dependent visas, and Golden Visas — processed accurately the first time. No rejected paperwork, no surprises.
More client outcomes
All case studiesCertification services
Removing the “cannot be practised inside UAE” mark from a Meydan licence
A Meydan Free Zone company held a licence marked as partially approved, because one of its 12 activities needed prior approval from the Emirates International Accreditation Centre (EIAC). With the EIAC no-objection certificate attached, ZETUP filed a licence re-issue. It was completed on 18 September 2026 at a government fee of AED 0.00, and the restriction mark is gone.
Technical services
Working a stalled MOHRE labour file back to approval for a Dubai contractor
A Dubai contracting company could not get its MOHRE labour-updation application and Taqeem inspection approved after repeated filings, and two employee visa jobs were stuck behind the hold. After a further application listing all activities was filed in September, the Taqeem inspection was approved on 1 October 2026 and our PRO processing partner reported the establishment unblocked on 6 October.
Want outcomes like these?
Every client starts with a free 30-minute PRO Health Check. No commitment, no sales pitch — just an honest review of your current setup.
Book a Free PRO Health Check