Privacy Policy

1. Introduction

ZETUP PRO Corporate Services (“ZETUP PRO,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website (https://zetup.ae), our services, or interact with us in any way.

ZETUP PRO is based in Dubai, United Arab Emirates, at Churchill Executive Tower, Floor 35, Business Bay, Dubai, UAE. We operate in compliance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (“UAE Data Protection Law”), applicable Dubai International Financial Centre (DIFC) data protection regulations, and the European Union General Data Protection Regulation (GDPR) where applicable to EU/EEA individuals.

2. Data We Collect

We collect the following categories of personal data:

Information you provide directly: Full name, company name, job title, email address, phone number, WhatsApp number, employee count, current PRO provider details, and any other information you include in form submissions or communications with us.

Service-related data: When you engage our corporate services, we process data necessary for government transactions on your behalf, including passport copies, visa documents, trade licence details, Emirates ID information, and company registration documents. This data is processed solely for the purpose of delivering the services you have engaged us to perform.

Website usage data: IP address, browser type, device information, pages visited, time spent on pages, referring URLs, and interaction patterns. This data is collected through cookies and similar technologies.

3. How We Use Your Data

We use your personal data for the following purposes:

• Service delivery: Processing government transactions, visa applications, trade licence renewals, and other corporate services you have engaged us to perform.
• Communication: Responding to your enquiries, sending service updates, deadline reminders, and regulatory alerts relevant to your business.
• Proposals and assessments: Preparing PRO Health Check reports, service proposals, and compliance assessments based on information you provide.
• Website improvement: Analysing usage patterns to improve our website content, user experience, and service offerings.
• Legal compliance: Meeting our obligations under UAE law, including record-keeping requirements for corporate service providers.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

4. Legal Basis for Processing

We process your data on the following legal bases:

• Contractual necessity: Processing required to perform the services you have engaged us to deliver.
• Legitimate interest: Improving our services, website analytics, and business development, where our interests do not override your rights.
• Consent: Where you have provided explicit consent, such as subscribing to communications or submitting forms on our website.
• Legal obligation: Where processing is required to comply with UAE law or regulatory requirements.

5. Data Sharing and Transfers

We share your data only with the following categories of recipients, and only to the extent necessary:

• UAE government authorities: MOHRE, DET, GDRFA, ICP, DHA, FTA, and other government bodies — solely for the purpose of processing your government transactions.
• Service providers: Website hosting, analytics tools, and communication platforms that process data on our behalf under strict data processing agreements.
• Professional advisors: Lawyers, accountants, and auditors where necessary for legal, accounting, or audit purposes.

Where data is transferred outside the UAE, we ensure appropriate safeguards are in place, including standard contractual clauses or equivalent mechanisms recognised under UAE and EU data protection law.

6. Cookies and Tracking Technologies

Our website uses the following types of cookies:

• Essential cookies: Required for basic website functionality, including language preferences and session management. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website, which pages are most visited, and how we can improve the user experience. We use privacy-respecting analytics tools.
• Marketing cookies: Used to track the effectiveness of our advertising campaigns and provide relevant content. These are only set with your explicit consent.

You can manage your cookie preferences at any time through your browser settings or our cookie consent banner.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:

• Client service data: Retained for the duration of our service engagement plus 7 years, as required under UAE commercial law for record-keeping.
• Enquiry and form data: Retained for up to 2 years from the date of submission, or until you request deletion.
• Website analytics data: Retained for up to 26 months in aggregated, anonymised form.

8. Your Rights

Under applicable data protection laws, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data, subject to legal retention requirements.
• Right to restrict processing: Request that we limit how we use your data in certain circumstances.
• Right to data portability: Request your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at info@zetup.ae or call +971 4 323 4578. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure document storage, access controls, and regular security reviews.

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

10. Children's Privacy

Our services are directed at businesses and individuals over the age of 18. We do not knowingly collect personal data from children under 18. If you believe we have inadvertently collected such data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page with the revised “Last updated” date. Material changes will be communicated through our website or via email to existing clients.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, contact us at: